Privacy Policy

Last Updated: January 15, 2026

Ocean-saga ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

Information You Provide Directly

When you interact with our website or services, you may provide us with:

• Contact information (name, email address)
• Reservation preferences and journey selections
• Communications you send to us
• Feedback and survey responses

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and approximate geographic location
• Pages visited and time spent on our website
• Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and responding to reservation requests
• Communicating with you about our services
• Improving our website and service offerings
• Complying with legal obligations
• Analyzing website usage to enhance user experience

Legal Basis for Processing

We process your personal information based on:

• Consent: Where you have provided explicit consent for specific purposes
• Contractual Necessity: To fulfill reservation requests and service agreements
• Legitimate Interests: To improve our services and communicate relevant information
• Legal Compliance: To meet applicable legal and regulatory requirements

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Partners: Heritage railway operators and preservation societies necessary to fulfill your booking
• Service Providers: Third parties who assist with website hosting, analytics, and communications
• Legal Requirements: When required by law, court order, or governmental authority

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, typically:

• Reservation inquiries: 3 years from last contact
• Completed bookings: 7 years for accounting and legal purposes
• Marketing communications: Until you unsubscribe
• Website analytics: 26 months

Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for certain processing activities
• Request deletion of your information where applicable
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data transmission, access controls, and regular security assessments.

International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Ocean-saga Privacy Officer
147 Heritage Station Road
Vancouver, BC V6B 2K8
Canada
Email: [email protected]